Coinbase Reduces Account Frozen by 82%
Date: 2025-06-09 Author: Henry Casey Categories: BUSINESS
Coinbase CEO Brian Armstrong said that the team is actively working to eliminate protracted account locks. According to him, the improvements have already yielded a noticeable result - the number of frozen accounts has decreased by 82%. The main contribution to this reduction was made by investments in machine learning and improving the efficiency of the platform's internal models.
The new head of product Dor Levi, who joined the company just over two months ago, has joined the solution to this problem. He noted that the current progress is just the beginning, and there are still many tasks ahead. Levi also admitted that he uses Coinbase himself and is dissatisfied with the current level of restrictions. In his opinion, the situation is far from ideal and requires further improvements.
Despite the positive changes, Coinbase will continue to apply restrictions in cases where the law requires it - for example, in the presence of court decisions or sanctions. Armstrong emphasized that compliance remains a priority, even if it impacts the user experience.
Many of the platform's customers have long expressed dissatisfaction with sudden account freezes, which can last anywhere from weeks to months. One user reported that his account was frozen more than two years ago, while another stopped using Coinbase after an eight-month suspension. The problem is made worse by difficult-to-reach customer support, with some users complaining that it can take "forever" to contact a live operator.
An additional blow to trust in the platform was dealt after a massive data leak affected over 70,000 customers. The incident sparked a wave of criticism against the company. In May, Armstrong also revealed that Coinbase refused to pay the hackers a ransom of $20 million in bitcoin.
Despite all this, the company claims to be committed to improving the reliability and transparency of the service. Reducing the number of blocks is a step in that direction, but regaining users' trust will not be easy.
