OKX Explains Reasons for Blocking User Accounts
Date: 2025-07-07 Author: Oliver Abernathy Categories: BUSINESS
The CEO of cryptocurrency exchange OKX, Star Xu, shared information with the public about the reasons for blocking some user accounts. According to him, there are many difficulties in such automatic control systems related to false positives and inaccurate information about clients.
Star Xu noted that one of the main problems is the high percentage of “false positives”, when the system mistakenly considers an ordinary user to be suspicious. Despite the use of modern databases and technologies, it is still impossible to determine with absolute certainty whether an account meets the platform’s requirements.
To ensure compliance and risk assessment, OKX employs a team of about 600 specialists. They are responsible for ensuring that the platform is not used for illegal purposes, such as terrorist financing or cryptocurrency trading fraud.
The head of OKX emphasized that regulators are strengthening risk control requirements, which is why exchanges are forced to exercise increased caution. As a result, even users who fully comply with the rules may face additional requests from the support service.
Star Xu also noted that the exchange's technical team is constantly working to improve account verification processes to reduce the number of errors and speed up the processing of user requests.
Earlier, OKX, registered in the Seychelles, announced the launch of a centralized trading platform and its own crypto wallet OKX Wallet for the US market, which indicates the company's desire to expand its presence and improve the level of security for its clients.
Thus, account blocking on OKX is not due to intentional user restrictions, but to the features of automated risk control systems and the need to comply with international standards. The exchange recognizes the existing problems and is trying to improve its technologies to minimize inconvenience for bona fide clients.
