Binance User Loses $70,000 in Hacker Attack, Support Response Criticized
Date: 2024-03-01 Author: Dima Zakharov Categories: BUSINESS
Hacked Account and Support Response
One of Binance's users, going by the pseudonym DoomXBT, experienced a "strange" incident as a hacker accessed their account, despite two-factor authentication, and conducted transactions before transferring funds to another platform. Despite the user's complaints, Binance assures investigation and apologizes for the inconvenience caused.
The Incident and Response Timeline
DoomXBT noticed unusual order executions on their Binance account on February 29th. Despite attempting to contact Binance's support, the hacker continued trading and exchanging assets, ultimately stealing around $70,000 in cryptocurrency.
Security Measures and Support Frustrations
DoomXBT had employed Google Authenticator and Yubikey for security but suspects phishing or malware might have enabled the breach. Expressing disappointment, DoomXBT criticized Binance's support for being slow and unhelpful.
Binance CEO's Response and Community Criticism
Binance CEO, Richard Teng, responded, promising investigation and advising the user to involve law enforcement. However, the community criticized Binance's support handling and solidarity with DoomXBT.
Conclusion:
The incident highlights the importance of robust security measures in cryptocurrency trading and raises concerns about customer support responsiveness.
